1. Refund Policy
You are eligible for compensation if you are not able to select a creator within 30 days of your task creation.
No compensation can be granted after the above-mentioned 30-day period.
2. Pack Expiration Policy
* All Packs expire 12 months after the purchase date, unless specified differently in our sales message to you, and cannot be used nor refunded after this period expires.
3. Additional Terms for Pack Purchases
* DoReel’s refund policy applies to pack purchases.
* In case of a refund, we will refund the monetary amount of the remainder of the purchased pack but not the value provided. A 25% administration fee will be deducted.
Please refer to Clause 6.7 “Terms for Packs” of DoReel’s Terms of Service if unsure about Pack expiration dates.
If you have any questions, reach out to us by sending a message to [email protected].
This combined policy includes all the relevant information from both the Refund Policy and the Pack Expiration Policy in a single, cohesive document.